Frequently Asked Questions
Everything you need to know about our handcrafted wood products.
What types of wood do you use for your furniture?
We exclusively use sustainably sourced hardwoods, including American Walnut, White Oak, and Maple. Each piece is hand-selected to ensure durability and a beautiful grain pattern.
How long does shipping take for large furniture items?
Standard shipping for small decor takes 3-5 business days. For larger furniture pieces, please allow 2-4 weeks for custom crating and white-glove delivery to ensure your item arrives in perfect condition.
Do you offer custom sizing for dining tables?
Yes, we specialize in custom orders. Please contact our design team via the 'Custom Order' page with your specific dimensions, and we will provide a quote within 48 hours.
How should I maintain and clean my WoodPlank products?
We recommend using a soft, lint-free cloth for dusting. For deep cleaning, use a slightly damp cloth with mild soap and immediately wipe dry. Avoid harsh chemicals or excessive heat.
What is your return policy?
We offer a 30-day return window for all standard stock items. Please note that custom-made or personalized pieces are final sale and cannot be returned unless they arrive damaged.
Is your wood treated with eco-friendly finishes?
Absolutely. We use VOC-free oils and water-based sealants that are safe for your family and the environment while highlighting the natural beauty of the wood.